I like the AAA, I was a member of CAA when I lived in Canada and like having the safety net of having a trusted entity that can be called if I run into issues on the road.
With the purchase of my Tesla, I’m less certain the AAA will be helpful (they are still ramping up EV benefits) but there is a measure of comfort available for my wife having this resource available to her for her ICE car.
Also, there is usually some small price advantage available when booking hotels with the AAA rate.
This morning I received an alert from my credit card (you really need to set up these alerts) that AAA had charged it for the amount of my renewal. I was a bit surprised as I don’t need to renew until late next month and I ONLY renew things like AAA manually.
They’ve been trying to get me to join their auto renewal program for years with tiny incentives (“Save $4 if you set up auto-renewal!”). But I prefer taking a moment to consider if it is still worthwhile to me each year before deciding if I’m going to renew.
Well, last year, it seems they got tired of the tension and just went ahead and set me up anyway, without my knowledge or permission. Believe me, I carefully scan the checkout screen before I submit payment to prevent exactly this kind of nonsense.
I went back and checked my confirmation email from last year’s payment and, sure enough they have a blurb at the very bottom informing me that I’m now automatically renewing.
I checked on the website and the ONLY way to change this back is to now call them on the phone. I mean, who does that in today’s day and age?
I did call (wait time was exactly 10 minutes with another 12 minutes after that on the call) and intended to get them to refund my payment and disable the automatic renewal. However, I was told that:
- They could not disable auto-renewal with the charge pending
- If I would give them my full credit card number they would put in a request to refund the already paid fee. But could not guarantee this would work.
- I can always call back later if things don’t work as expected.
So I went ahead and cancelled my membership (confirmed by email) and I will dispute the charge with my credit card company if the pending authorization does not go away.
AAA, I am disappointed.