A couple of days ago I contacted Vonage due to an inoperative router. I was 50/50 on whether I’d continue using the service or not, having in the past waded through the mire that is their Indian tech support folks and their written-in-stone scripts I was ready to just cancel my account if there was going to be a lot of hassle.
Realizing this, they offered to just send me a replacement router and I agreed. Problem solved. Or so I thought…
Last night, I got home from work a little late and saw something large on my front porch. I was expecting Vonage’s router and possibly a DVD from Amazon so I took a peek and this is what I saw:
Yep, 28 routers were waiting for me. Here’s another shot:
All of them were addressed to me.
I opened one of the boxes up and found there were two welcome packages, one inside and one outside the Motorola VT2442 box that was within the Orange DHL / Vonage branded shipping box. I suppose that means I received 56 of those CDs.
This morning, for fun, I decided to photograph the routers and make an animated GIF of them. While I was in the middle of this, I heard a truck on my driveway. You guessed it. They delivered another Vonage router for a total of 29!
I’m not sure if I have any more routers en route. I checked the DHL shipping notification that Vonage initially sent to me and it only indicates shipment of a single router and that it was delivered to me this morning. I suppose that’s the one I’m supposed to use as the one I randomly chose to open and set up is associated with a number that is completely unknown to me (yep, it works just fine). Good thing I’m honest.
For your entertainment and amusement I present my animated GIF below (Click it to see a larger moving image):
I’ll be contacting Vonage later today to see what needs to be done. Ironically, the Vonage CSR I originally dealt with only hesitently asked if I’d be willing to return my original non-functioning router (I was). There was supposed to be packaging for me to do so included, but so far that is not the case.
I just took a closer look at the packing sheet from inside the shipping box I opened last night and there I see the person to whom the router was originally destined. That one was headed for a fellow in Wichita Falls, Texas.
I just opened the one I received this morning hoping that it really was mine but it’s supposed to go to a guy in Terre Haute, Indiana.
This could be a long search. I’m not sure I want to open all of these boxes. Mind you, from the tape on some of them (including the one I received today) some of them have already been opened before. I’m wondering if they went to the wrong locations originally too..