Roku M500 Soundbridge

This is a slick little device that allows me to pull iTunes songs wirelessly through my home LAN network and play them on any stereo in the house.

Here is Roku’s website if you want to take a peek.

The unit is functioning properly and so far I’m quite happy with it.

All was not perfect however, I had some issues that I eventually tracked down to a, presumably, longstanding issue with my venerable WRT54G Router.

Here is the chain of messages that I left on the Roku Soundbridge Set-up forum. This is probably only of interest to you if you are having the problems I was experiencing.

Initial Post
Soundbridge works fine, talks to network and acquired IP via DHCP with no issues.
Able to identify available library from iTunes.
Can play, shuffle, acquire Internet time, works normally for a while.
After an indeterminate amount of time, begins to exhibit symptoms similar to those specified for Firewall issues (Buffering… (0%) but does not play the 10 seconds or so of songs before failing) just fails and moves to next song .
Disabled XP’s firewall and WRT54G’s firewall with no change.
Restarting the Soundbridge yields “connection to server failed” message.
– Note that inspecting the WRT54G’s ” Wireless Client MAC List” shows the Soundbridge as still being in contact
Unplugging the Soundbridge, waiting for a minute or so yields same result.

Unplugging the Soundbridge removing the Wi-Fi card (which is quite warm) and allowing it to cool resolves the issue.

Next post after suggestion that I try hardwiring the Roku unit and see if the problem persists

Per your suggestion I removed the Wi-Fi card and plugged in the ethernet cable and let her go. The unit has been running all day now and, while quite warm, is still performing flawlessly.

This may not be the best test in the world, I have the unit sitting with me on my computer desk so I can see that it’s playing the songs, but I am not able to keep it plugged into the stereo and hardwire it to my WRT54G at the same time. So two variables have changed. I’ll Reconnect the Wi-Fi card and leave the unit on my computer desk to see if / when it begins to fail.

Next post

After about 1/2 hour after switching from wired to Wi-Fi and the SoundBridge began misbehaving again (Buffering (0%)).

Removing the Wi-Fi card and allowing it to cool and then re-inserting it resolves the problem. I cannot yet guarantee that cooling the card is what allows the soundbridge to function correctly or if it’s simply the time I have the unit powered down that causes it to work again. This time I how long it took to cool the card and restart the unit (about 5 minutes). The next time it fails I will simply power it down for 5 minutes and restart. The unit remains hot enough that the wi-fi card will not cool down during that interval and, I predict, will continue to fail.


Letting the unit just sit for 10 minutes has also temporarily resolved the issue. So I’m not sure if it cools down enough or maybe there is something else going on that allows it to reconnect with my Wi-Fi network.

Hopefully I can get some good suggestions from email support. I like the unit and the theory. Now if only I can get it to work…. 🙁

Final Post

OK, I just wanted to end this saga and let anybody else who may be having this issue know how I resolved it.

I’ve had the WRT54G for just under two years now and it’s performed pretty well. My main computer is hardwired to the router as it is right next to it, but my wife’s computer is connected wirelessly. She leaves that machine on all the time and uses MSN Messenger – I’ve always noticed that her MSN messenger periodically logs her in (I see a pop-up that this “buddy” has logged in) and wasn’t sure if it was an MSN thing or a symptom of something else. Her machine is in the next room and is always reporting an “Excellent” wireless connection.

Anyway, after this problem with the M500 started, I found I couldn’t rule out the WRT54G as a possible cause. So yesterday I switched the “Wireless Network Mode” from “Mixed Mode” to “B-Only”. The M500 has now been playing solidly for over 18 hours with nary a hiccough.

So it seems the problem has two parts, the WRT54G is partly the cause because of intermittent drop outs – These probably impact my wife’s computer’s performance but it doesn’t complain and we have never noticed. The second part appears to be an overly sensitive Wi-Fi connection from the Roku M500 unit. It just doesn’t seem to be able to recover from either a single drop out or maybe there is some combination of drop-outs that mess it up. I’m not really equipped to say. I can only black-box it and tell you what I see.

Anyway, I hope this helps anybody else. For me, the increased stability is worth the Wi-Fi speed hit so I’m going to be leaving the WRT54G’s Wireless Network Mode at “B-Only”. I have another computer in the back of the house that never really attained much more than 11 Mbps anyway.

**Addendum** I had disabled WEP encryption while doing all this as I’ve found it to behave rather erratically in the past. Once everything had settled down I re-enabled Wep (128 bit) and found my wireless devices started dropping off periodically – no rhyme or reason. They would connect and acquire an IP and then, after some period minutes of use just drop off.. or not… WEP is disabled until either Linksys or the folks responsible for implementing these technologies get their act together. 🙁

All is stable now – just a bit more exposure than I’d like.

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