A couple of days ago I contacted Vonage due to an inoperative router. I was 50/50 on whether I’d continue using the service or not, having in the past waded through the mire that is their Indian tech support folks and their written-in-stone scripts I was ready to just cancel my account if there was going to be a lot of hassle.
Realizing this, they offered to just send me a replacement router and I agreed. Problem solved. Or so I thought…
Last night, I got home from work a little late and saw something large on my front porch. I was expecting Vonage’s router and possibly a DVD from Amazon so I took a peek and this is what I saw:
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Yep, 28 routers were waiting for me. Here’s another shot:
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All of them were addressed to me.
I opened one of the boxes up and found there were two welcome packages, one inside and one outside the Motorola VT2442 box that was within the Orange DHL / Vonage branded shipping box. I suppose that means I received 56 of those CDs.
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This morning, for fun, I decided to photograph the routers and make an animated GIF of them. While I was in the middle of this, I heard a truck on my driveway. You guessed it. They delivered another Vonage router for a total of 29!
I’m not sure if I have any more routers en route. I checked the DHL shipping notification that Vonage initially sent to me and it only indicates shipment of a single router and that it was delivered to me this morning. I suppose that’s the one I’m supposed to use as the one I randomly chose to open and set up is associated with a number that is completely unknown to me (yep, it works just fine). Good thing I’m honest.
For your entertainment and amusement I present my animated GIF below (Click it to see a larger moving image):
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I’ll be contacting Vonage later today to see what needs to be done. Ironically, the Vonage CSR I originally dealt with only hesitently asked if I’d be willing to return my original non-functioning router (I was). There was supposed to be packaging for me to do so included, but so far that is not the case.
I just took a closer look at the packing sheet from inside the shipping box I opened last night and there I see the person to whom the router was originally destined. That one was headed for a fellow in Wichita Falls, Texas.
I just opened the one I received this morning hoping that it really was mine but it’s supposed to go to a guy in Terre Haute, Indiana.
This could be a long search. I’m not sure I want to open all of these boxes. Mind you, from the tape on some of them (including the one I received today) some of them have already been opened before. I’m wondering if they went to the wrong locations originally too..
Posted under Retail Experiences
This post was written by Marc
on September 29, 2006 at 11:15 am