I’m currently on the phone with a Comcast rep as I type this post using my Blackberry. We had some spectacular thunderstorms move through here today. When all was said and done, my little Comcast-supplied Motorola SURFboard modem was no longer showing indications of activity on its “PC/Activity” indicator.
Resetting the modem didn’t help at all so I’m trying to arrange for a replacement unit. I can’t say what’s going on at the other end of the line, but it’s taking the Comcast rep *forever* to do anything.
The problem I faced the last time this happened was that I can’t just go into a Comcast outlet and swap the box. I’m going to have to wait at home for some vague 4-hour period until a Comcast tech can swing by and exchange the modem for me. Normally not a problem (waiting for service folks) as I can often just work from home. Of course *that’s* only possible when I have a broadband connection…
I’m not sure why these companies still think that the “Ozzie and Harriet” family still exists where the stay-at-home mom is going to be available to wait all day (9-5) for a service call while not offering *any* evening and very limited weekend service.
I’ll post an update if anything changes but I fully expect to be without my internet service until next Thursday when I *may* be able to get the replacement unit.
The rep is telling me that I can just take my old unit in for a replacement. I just finished telling him that, when I did that last time I was told the proper way to do this was to wait for the tech at home as they don’t stock these modems in the store, but that time they happened to have a service van outside so they got me a replacement anyway.
I think I’ll hedge my bets and make this guy set up the appointment for Thursday anyway and I’ll try to do the replacement at the store directly.
BTW I’ve been able to type this entire missive on my tiny Blackberry keyboard during the gaps while waiting for the rep to do whatever it is he’s doing at his end. And the call *still* isn’t finished!
Posted under Tech Stuff
This post was written by Marc
on August 20, 2006 at 11:56 pm