It took me a while to figure this out so I’m documenting this mostly for myself but if it helps anybody else then that’s icing on the cake!
In a few words, don’t touch, save, change or in any way alter the contents of these fields! Ever.
The following applies if you have a Blackberry communicating with a BES (Blackberry Enterprise Server). I cannot say if this will work for folks outside the corporate sphere but I see no reason why not.
Verizon support is clueless about TCP APN settings. Basically, if someone is using an application that doesn’t work and the solution is to update the APN, what you *really* need to do is:
- Use desktop manager to backup the device
- Wipe the device (you should be able to retain 3rd party apps if it asks)
- Restore the device and turn on the radio <– it should automatically Activate itself – no need for Enterprise Activation.
Excerpt from the Crackberry forums posted by CrackBerry Genius:
If you messed with your APN settings on a VZW8830 by putting something in, even if you clear it out and save it’s still messed up. If you’ve done this programs like BBWeather and Opera Mini WILL NOT WORK.
You must do an OS reload or possibly just a Wipe on the handheld to get this fixed. I personally did an OS reload to fix it, but never tried to do just a Wipe from the Security/General menu to see if that was sufficient.
I performed the above operation and got BBWeather to work just fine. I was having a similar problem with Jott for Blackberry but since then they’ve made that app a paid-only service and the price is much steeper than the value that I feel I’d get from it (but I’d love to try it again to see if it works at all).