On Tuesday (July 19) I got home from work and found that my garage door wouldn’t open for me. There have been a lot of storms around here lately – fallout from the recent hurricane and just some really odd, pedantic weather systems. So I wasn’t too surprised when I found that the circuit breaker for my garage door opener had tripped.
However a little later I found that my Comcast internet connection also wasn’t working and my satellite receiver was complaining that it couldn’t receive signals on the second tuner.
To make a long story short, it turns out that we must have had quite a power spike if not a minor lightning strike against our place that not only tripped the fuse but also fried the single satellite tuner.
I have surge protection and UPSs on nearly everything of value in the house, but I only had the surge protection for one of my two Satellite tuner’s incoming coax cables. I guess this proves that the surge protection works as it is supposed to. Believe me, I’ll be getting a second protector when I decide to replace the tuner unit!
My gripe right now is with Comcast. The cable has been out for portions of several cities ever since Tuesday, meaning that I’m well into day two of no internet access. Since I’m also depending on my cable connection for my phone connection, well… Let’s just say I’m glad we have cell phones.
I’m really shocked and dismayed that Comcast doesn’t seem to regard themselves as anything more than a recreation company rather than a utility. I was on the phone with them yesterday and the only solution they could offer me was to contact the billing department so I could be reimbursed for the days of loss of service (probably amounts to about $4). I told them that that wasn’t the point, folks who use their internet service often depend upon it for business purposes as I do when I’m working from home or responding to work emergencies.
They had no answer for that. It seems Comcast simply isn’t ready to play with the big boys yet. I’m just happy that I use satellite for my TV viewing – I would otherwise be missing Lance’s road to victory in the Tour de France!
In the (how many now?) years that I’ve used DSL I’ve never had an outage of this magnitude. Especially since they corrected the intermittent line drop problem – an admirable effort on their part. I moved away from BellSouth because I did not like having my phone services bundled with my internet services and they would not separate the two. I may have to go back to them, warts and all, and just subscribe to a basic phone service in order to ensure a slightly slower, but more dependable service.
Anybody else have any experiences with BellSouth DSL or Comcast High Speed Internet service?