So I ordered a new Fujutsu ScanSnap ix1500 printer from Amazon a couple of days ago.
I received my delivery the following day and was pretty impressed… until I opened the rather war torn box and saw an obviously used device had been sent to me.
So I posted a quick review on Amazon indicating that I’ll post an update when I get the actual new item and downrating the device in the meantime due to the sloppy mess-up.
Stuff happens, I get it, as long as they work to make it right I’m not going to be a stickler about it.
However, just a few minutes ago I received this notice that my review was rejected. They didn’t say why exactly, only that “Reviews must adhere to the following guidelines”. After which they thoughtfully posted a link which went… well… nowhere.
The new device has already arrived (Kudos to Amazon for the fast turnaround on the replacement) and was brand new and as described. So I was happy and was going to update the review. I guess I don’t have to now. Still, somewhat disappointed at being muzzled. I don’t think the review was all that terrible. Just facts.
The actual text of the review was:
I’ll adjust the rating to represent the actual scanner quality when I receive the new one I paid for.
As it is, I received a torn box with the old shipping labels obviously torn off and new ones with my address slapped on to replace them. Heck, the original recipient’s address was still on one of the labels that were still attached to the box.
Inside, the unit was scuffed and had obviously been used. The plastic and foam protectors were all scrunched down on the bottom. It was obvious that someone had just hurriedly packed the item to send it back to Amazon.
Here is where the link regarding guidelines led:
I don’t like to bash on Amazon because they are a REALLY good company to deal with. But they shouldn’t try to hide this kind of wart.