I was reviewing my recent WallyPark receipt from my trip up to Toronto at the end August and could not at all figure out why I didn’t have enough points to cover this trip’s stay.
So I’ve sent them this email. I’m posting this in case anybody else uses them. Take a close look at your receipts. If you’re a member of their “WallyClub” (I know, I know – sounds like a Chevy Chase movie) you have access to every receipt that you’ve paid for their services. Check them out and see if you can make heads or tails of it.
My name is Marc Bourassa, I travel only occasionally and have been using your services since you acquired the Atlanta location from Airpark.
Recently, after a 5 day stay I was surprised that I had only 10 points available to me to apply against my balance. So they applied 7 points and I paid the rest.
In reviewing my receipts I can see that, for some reason I *always* seem to have 10 points available to me, no more ever seem to get applied to my balance regardless of my stays.
I’m also having trouble determining why my 3 day & 3 hr stay on 5/4/09 cost me $43.
Why I’m writing:
What I’d like is a review of my charges and point accruals / debits to date – this shouldn’t be that difficult as I have only a dozen transactions.
I’d also recommend that your site be updated to maintain a proper running balance of points. As it is it’s not very user friendly.
Overall I’m pretty satisfied with WallyPark’s services. The shuttles are always available when I’m headed to the airport and I have seldom had to wait for a shuttle when returning from the airport. But I also like to understand what I am going to pay and like to feel that I’m being treated fairly even with incentive plans. Please help me understand where I may be in error or work with me to correct any mistakes that may have been made.
Thanks for looking into this,