To close this chapter on my refinance saga, I ended up leaving a voicemail and a final email (last Friday)with George Connolly. I heard back from him via email on the Monday indicating that the omitted funds would be credited to my Visa card in the next few days.
I am pleased to report that the credit *did* show up in my checking account this morning.
So, in the end and with a bit of fussing, the refinance was completed with the original terms intact. No doubt the appraisal fee / application fee issue was a miscommunication. An assumption that I would be familiar with what the mortgage industry considers normal even though I may associate with this world *maybe* twice a decade.
The overpayment on my original mortgage is still sitting in escrow. An email that I sent to the SunTrust customer care center on March 7 via their “Secure Mail” system associated with their mortgage system remains unanswered so I will need to follow up via phone.
I did receive a response regarding the overpayment of my Home Equity Line of Credit. Apparently the most effective way to get the cash back is to visit a branch and write a check for the balance and deposit into my account. Not sure why this can’t be done over the phone but it’s better than NOT being able to get the money back.
I chose to document these experiences partly as a reference for myself so that I can recall and refer to what transpired and partly as a resource for others who would research this topic on the Internet in preparation for their own refinance.
Is my experience typical? Should you do business with the people I have dealt with? My one experience would need to be considered in aggregate with others before making any decisions. You may not know my biases and my whole experience may be a fluke. All I can do is add my voice to the others out there and hope that I can contribute. It seems that this is the only recourse that the average Joe really has – the ability to share his story.
Even if you end up having the exact same experience, at least you can be steeled against it so that you know that you are not the only one for whom the experience goes this way.
If you have found this information useful, please feel free to leave a comment.