Open Letter to Honda

It’s pretty amazing. I have the money and the desire to buy a car but I can’t get it.

Here’s an email I’ve sent to one of the Honda Car dealerships when they asked me why I haven’t taken delivery of a new car from them yet.

I will say that I am plainly frustrated that Honda is unable to deliver on its offerings.

I began the car buying process in earnest a couple of weeks ago. I want to upgrade my wife from her 1995 Civic to a 2016 Fit.

According to Honda’s web site they offer colors and models of the car that cannot be ordered. Rather, they just produce cars and send them out apparently randomly so there is no way to just order a car and get what you want.

Attached please find my “built” car spec sheet.

No, I don’t want another color

No, I don’t want another model and add the missing pieces.

No, I don’t want to have the car driven across the country to me by some teenager and have the engine broken in by someone who doesn’t share my desire for the car to last and perform well. CarMax exists for those cars.

I just want a current model car in my desired advertised color.

Why can’t Honda deliver?

Honda-Automobiles-Personalized-Fact-Sheet 2016 Honda Fit

 

Posted under Retail Experiences

This post was written by Marc
on April 8, 2016 at 12:53 pm

Has Comcast found an effective way to keep us from bugging them?

** Update September 23, 2014 ***

The conspiratorial side of my brain wants me to point out:

1) The Outage notifications on Comcast’s site ceased immediately after this blog post

2) My service has been.. spotty ever since, including a complete outage that lasted around an hour the following night….

Where my Download / Upload speeds were consistently 50/10, now I’m thrilled if my download is in the 20’s.

Just ran another check and can see that I’m sitting at 23.2/10.4.

Just saying’ . Not that the only available option of our local duopoly would *ever* stoop to vindictiveness… would they?

** End Update **

 

I had a recent dealing with Comcast that had me logging on to their site pretty much every day for almost two weeks at the end of August/beginning of September.

Something that started to bubble up in my consciousness was how many outages they were reporting in my area, none of which seemed to be affecting me.

I decided it would be an interesting exercise to, for one week, log into my account periodically throughout the day whenever I was working on my computer (which I do quite a bit) and check my status.

Of greatest interest to me was the fact that not once in all the times I logged in was there ever NOT an outage in my area.

I will concede that there was at least one day where I was impacted by some issue so these notifications are not 100% bogus. But the continuous nature of the notifications has me thinking what a great way this would be to keep folks from calling in if they *did* have a complaint. After all how often do you log into your Comcast account anyway? I know I certainly wouldn’t (haven’t) noticed the notifications during my monthly visit to capture my billing statement.

Below are the details of when I logged in and what the current outage situation was. You tell me – am I just having a spate of issues or is Comcast saving money by reducing customer service call volume?

Date and Time Outage Notification
9/10/14 9:41 PM An outage has been reported in your area. We expect this to be resolved by 1 AM tomorrow.
9/11/14 10:00 AM An outage has been reported in your area. We expect this to be resolved by 12 PM today.
9/11/14 1:02 PM An outage has been reported in your area. We expect this to be resolved by 4 PM today.
9/11/14 4:36 PM An outage has been reported in your area. We expect this to be resolved by 8 PM today.
9/11/14 7:25 PM An outage has been reported in your area. We expect this to be resolved by 12 AM tomorrow.
9/12/14 7:52 AM An outage has been reported in your area. We expect this to be resolved by 11 AM today.
9/12/14 1:56 PM An outage has been reported in your area. We expect this to be resolved by 3PM today.
9/12/14 6:50 PM An outage has been reported in your area. We expect this to be resolved by 11 PM today.
9/13/14 10:46 AM An outage has been reported in your area. We expect this to be resolved by 2 PM today.
9/13/14 6:28 PM An outage has been reported. We’re working to fully restore service as soon as possible.
9/14/14 12:15 AM An outage has been reported in your area. We expect this to be resolved by 2 AM today.
9/14/14 11:51 AM An outage has been reported in your area. We expect this to be resolved by 1 PM today.
9/14/14 1:12 PM An outage has been reported in your area. We expect this to be resolved by 5 PM today.
9/14/14 4:33 PM An outage has been reported in your area. We expect this to be resolved by 9 PM today.
9/14/14 11:27 PM An outage has been reported in your area. We expect this to be resolved by 1 AM tomorrow.
9/15/14 7:56 AM An outage has been reported in your area. We expect this to be resolved by 12 PM today.
9/15/14 7:07 PM An outage has been reported in your area. We expect this to be resolved by 8 PM today.
9/15/14 8:13 PM An outage has been reported in your area. We expect this to be resolved by 12 AM tomorrow.
9/16/14 7:41 AM An outage has been reported in your area. We expect this to be resolved by 11 AM today.
9/17/14 7:55 AM An outage has been reported in your area. We expect this to be resolved by 10 AM today.
9/17/14 12:02 PM An outage has been reported in your area. We expect this to be resolved by 2 PM today.
9/17/14 6:13 PM An outage has been reported in your area. We expect this to be resolved by 10 PM today.

 

Posted under Retail Experiences, Tech Stuff

This post was written by Marc
on September 17, 2014 at 7:16 pm

Netflix and other issues since Comcast decided it needs to cap my data usage

Immediately on the heels of Comcast notifying me that they want to cap my access we began experiencing issues accessing Netflix. We absolutely could not get it to work on Thursday and I couldn’t get it through Apple TV on Friday (although I was able to get it on another i-device and mirror it over to the Apple TV).

All yesterday and today I’ve been having odd issues where websites are delaying in loading or loading part way and then quitting on me. It doesn’t matter which computer is being used.

Comcast has actually been *over* delivering for the past few months with download and upload speeds just slightly greater than promised. I had thought that they had finally figured out how to make their customers happy or at least not feeling ripped off with every interaction.

Now all of a sudden I see that they realized the error of their ways. I suppose they were drifting away from the bottom of the customer service ratings and decided they needed to implement new strategies to get back down there?

Posted under Retail Experiences, Tech Stuff

This post was written by Marc
on November 10, 2013 at 7:22 pm

Looks like Comcast has begun introducing data caps

I just received this email this morning. My plan was formerly unfettered. I note the spin placed on the data cap they are introducing.

I expect that if you choose to use their streaming service you’ll find the cap doesn’t apply to that data?

When I check my current usage, it tells me that “Note:enforcement of the 250GB data consumption threshold is currently suspended”

Which is it? 250 GB or 300GB?

 

Comcast Service Announcement

Important information regarding your XFINITY® service.


Dear XFINITY Internet Customer:

At Comcast, we recognize that our customers use the Internet for different reasons and have unique data needs. Starting December 1, 2013, Comcast will trial a new monthly data plan in this area, which will increase the amount of data included in your XFINITY Internet Service to 300 GB and provide more choice and flexibility.

What this means for You

The vast majority of XFINITY customers use far less than 300 GB of data in a month. Based upon your recent usage history, it appears this new data plan will have no impact upon you, and you won’t need to do anything, or change your Internet usage. If you are not sure about your monthly data usage, please refer to the Track and Manage Your Usage section below.

We want our customers to use the Internet for everything they want and your service will not be limited to 300 GB. While we believe that 300 GB is more than enough to meet the Internet usage needs of most customers, Comcast will automatically add blocks of 50 GB to your account for an additional $10, should you exceed the 300 GB included in your plan in a month.

In order for our customers to get accustomed to this new data plan, we are implementing a three-month courtesy program. That means you will not be billed for the first three times you exceed 300 GB included in the data plan during a 12 month period. Should your usage exceed 300 GB a fourth time during any 12-month period, an additional 50 GB will automatically be allocated to your account and you will be billed $10 for that data and each additional 50 GB of data in excess of 300 GB during that month and any subsequent months your usage exceeds 300 GB.

Please note that this is a consumer trial. Comcast may modify or discontinue this trial at any time. However, we will notify you in advance of any such change.

For more information on all our data usage plans, please visit www.xfinity.com/datausageplan/expansion

Track and Manage Your Usage

Comcast provides you with several tools to easily track and manage your data plan:

 

 

  • Data Usage Calculator – Estimate your data usage with this tool available atwww.xfinity.com/datacalculator. Simply enter information on how often and how much you typically use the Internet, and the calculator will estimate your monthly data usage.

 

 

  • In-Browser Notices and Emails – We will send you a courtesy “in-browser” notice and an email letting you know how much of the data included in your monthly plan you are using.

If you have any additional questions about the new data usage plan, please visitwww.xfinity.com/datausageplan/expansion

Thank you for being an XFINITY Internet Customer.

Sincerely,

Comcast

Posted under Retail Experiences, Tech Stuff

This post was written by Marc
on November 8, 2013 at 8:24 am

Which is Better, UPS or FedEx (SmartPost)?

So, I’m a member of Amazon Prime which means that anything that ships from Amazon comes automatically with 2 day delivery. This is pretty sweet.

A couple of days I shot a note to Amazon because I was a bit disappointed that one of my orders did not arrive when it was supposed to. It arrived two days later. This is not a big deal but I found it a bit annoying that clearly the delivery service (FedEx SmartPost) was – according to their tracking information – basically sitting on the package at their facility (local to me) for two days. Amazon no longer seems to send out mini-surveys asking when shipped items have arrived so I wanted to let them know that one of their shippers appears to be sleeping on the job.

As I look back at some previous orders it seems that UPS has been consistently on time while FedEx… well maybe not so much.

The funny thing is, partly due to their advertising efforts and partly due to past experience, I hold FedEx in higher esteem of the two.

In what turned out to be a kind of mini-test, I ordered two items from Amazon on Wednesday. It happens that one (25 LB Uninterrupted Power Supply) was shipped via UPS, the other (2 lbs Brass couplings) shipped by  FedEx Smartpost.

You look at the tracking information and you can see that the FedEx package actually arrived in Marietta before the UPS package arrived in Roswell. Both of these points are the last hops before delivery. The UPS package arrived today a bit after 3 pm and is sitting here beside me. The forecast for the FedEx package is to arrive maybe sometime before 8 pm on Sunday (two more days).

I’m glad I’m not counting on the second package being here for the weekend…

Posted under Retail Experiences

This post was written by Marc
on September 27, 2013 at 8:26 pm

Fastlane Stained Stainless Steel handle – a small miracle

After a few months of going around with Endless Pools and the folks at DesJoyaux, the DesJoyaux folks hit upon a workaround if not a solution for my issue with the handle on my Fastlane turning a black color.

As you can see from this “Before” picture the handle (and portions of the stainless steel cage below that protects the impeller) was a murky black color. I was unable to wipe it off to any meaningful degree yet enough would come off if you touched it to get on your hands or your bathing suit.

Several weeks ago, Billy Fowler from DesJoyaux said he thought he had hit upon something that might be of use and suggested two cleaning agents to try. He very generously offered to take back any chemical left if I found them to be ineffective which tells me that he is standing behind his research.

Basically I dumped some of this “StainFree” product from “Natural Chemistry” into a bucket with about a quart of water, donned some rubber gloves and used a rag to wipe the handle. After two or three swipes I saw the stainless steel shining through! It’s much more of a chemical reaction than an elbow grease effort. If I soaked the rag and basically squeezed it around a discolored portion of the handle the improvement was immediate. A bit of rubbing helped a bit but as soon as the chemical was spent there was no amount of rubbing that would improve it any more.

 

Here is the after picture. I cleaned the handle, pulled the top off the unit and replaced the sacrificial anode (which was designed for  outboard engines) with a much smaller one but which was purchased from Endless Pools.

Now the question remains: Is this a permanent fix that resolves a one-off issue or will I need to periodically revisit my stainless steel pieces?

Posted under On the Home Front, Retail Experiences

This post was written by Marc
on April 7, 2013 at 7:34 pm

Message to Elan Financial (They Manage EmigrantDirect’s Visa)

I sent the following (in two parts) to Elan Financial. Am I being unreasonable?

I am writing to express my dissatisfaction thus far with Elan Financial services who are managing my EmigrantDirect Visa card.

1) When received my first statement in January I immediately went to the Elan Financial website and signed up to have my bill paid in full each month from my bank account. According to a recent exchange I had through this messaging system I apparently should have been aware that, even after having double checked that the payment date was showing as February 6 (two weeks in the future), Elan’s system would not actually make the withdrawal since, inexplicably, this is not enough time for a financial institution in the 21st century to set up such a connection.

I saw no indication on the website that I was to ignore the listed payment date and go ahead and send in what to me would seem to be a duplicate payment via snail mail.

I am astonished that a financial company, managing the credit card portfolio for an ONLINE ONLY Banking service, is incapable of both setting up a funds transfer in under 6 weeks and is further incapable of communicating that fact on the website through which the financial arrangements are being made.

2) A few days ago I received a letter from Elan welcoming me and letting me know that I should activate my card and that my reward rate would be at 1% – no mention of the 1 1/4% that I signed up for and am ostensibly receiving. This was a bit confusing since I have actually been using the card for a month and a half now. Has Elan reneged on the original offer? Is Elan unaware that I am using the credit card?
3) Coincident with the above welcome letter I received a notice from Elan’s collection department whining about my not having paid my first bill. This in spite of the fact that I have been in contact with Elan via this secure messaging system and had clearly set up my account to fully pay my bill fully two weeks prior to the first due date. Can it really be that Elan’s various departments have no contact with each other nor do they have access to my account records?
4) My first attempt at crafting this secure message on the Elan website was lost when the website timed out after 15 minutes of “inactivity” and did not even retain a draft of the message. I again emphasize the primitiveness of a system, in 2013, that would be so unyielding as to not allow the customer a chance to either confirm that they are still using the site or to at least provide a mechanism to retain the work in progress. The page literally vanishes and is replaced with one showing that the session has expired. Also Elan’s website limits these messages to 3500 characters but does not actually tell you this until you submit and then doesn’t tell you by how many characters you have exceeded the maximum.
5) My recent communication with Elan regarding the minimum amount of points required to obtain a statement credit resulted in the unhelpful response that I should phone the rewards department during business hours. Ignoring the fact that the reward website needs to actually say what the minimum rewards amount should be rather than simply responding “You do not have enough rewards points to purchase this item”, I emphasize again that it is no longer 1980 and that email is a common and acceptable way to communicate. One of the reasons I deal with an ONLINE BANK is so that I can communicate asynchronously and not waste my time on hold waiting for a representative to get around to working with me.
I need the following from you:
1) Acknowledgment that my bill will be paid by your online system as it currently indicates that it will on March 6
2) Acknowledgement that my rewards rate is at 1 1/4% as was agreed upon with my initial application
3) Acknowledgement that I will not be fined or assessed any fees as a result of my trusting Elan Financial’s website when it indicated it would withdraw funds through a system that I, in good faith, set up weeks ahead of the payment due date.
4) Confirmation of the number of reward points required to redeem a statement credit.
I await your reply,
Marc

Posted under Retail Experiences

This post was written by Marc
on March 2, 2013 at 6:20 pm