Blackvue DR750S-2CH Overheating Issue

I have a  Blackvue DR750S-2CH that started just shutting off this spring. I’ve had the camera since August of last year and had no issues with it throughout that hot Georgia summer.
The issues started after one of the firmware updates (I forget which one), but in my garage, with the car sitting at about 85 degrees I could barely touch the camera it was so hot – and this was in parking mode. Something was making it’s CPU work overtime.
I went back and forth with BlackVue three or four times. It almost seems like they try to just keep you occupied while they test and prep the next firmware release.
Anyway, the solution was to reformat my SD card and basically install the firmware update from the SD card directly rather than pushing from the phone. I installed the 1.010 firmware update.
It’s been over two months now, through the height of summer, and I haven’t had any issues. I just went out to the garage and touched the camera and, while warm, is NOWHERE near as hot as it was when the issue was manifesting.
So there seems to be hope, at least in modestly hot regions like the SouthEast. Not sure if you desert-dwelling folks can get the same relief.
Below are the instructions I followed:
Our apologies for the inconvenience.
 Please follow the procedure below to upload the firmware again in your dashcam and see if it fixes the issue. If the issue persists, please let us know and we will provide you guidelines to pursue RMA services.
Please do the following steps to upgrade the firmware (factory reset/troubleshooting)
1. Turn off the dashcam and take out the SD card. Connect it with the computer by using the micro SD card reader.
2. After getting the backup your necessary recordings saved on the SD card, format it as FAT32[windows] / MS-DOS(FAT) [MAC] using the format tool in BlackVue PC Viewer program (please refer to the attached pics).
3. Download the latest firmware for your dashcam model from our website : https://www.blackvue.com/downloads/#1460710341510-e242903f-5343 ( <– Note: No doubt this is terribly out of date now)
4. Unzip the downloaded firmware and copy the “BlackVue” folder into the SD card.
5. Insert the SD card in the dashcam and power it up.
If the issue recurs, please let us know

Posted under Tech Stuff

This post was written by Marc
on September 29, 2018 at 11:39 am

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