Netflix and other issues since Comcast decided it needs to cap my data usage

Immediately on the heels of Comcast notifying me that they want to cap my access we began experiencing issues accessing Netflix. We absolutely could not get it to work on Thursday and I couldn’t get it through Apple TV on Friday (although I was able to get it on another i-device and mirror it over to the Apple TV).

All yesterday and today I’ve been having odd issues where websites are delaying in loading or loading part way and then quitting on me. It doesn’t matter which computer is being used.

Comcast has actually been *over* delivering for the past few months with download and upload speeds just slightly greater than promised. I had thought that they had finally figured out how to make their customers happy or at least not feeling ripped off with every interaction.

Now all of a sudden I see that they realized the error of their ways. I suppose they were drifting away from the bottom of the customer service ratings and decided they needed to implement new strategies to get back down there?

Posted under Retail Experiences, Tech Stuff

This post was written by Marc
on November 10, 2013 at 7:22 pm


10 Comments so far

  1. Jean-Christophe Blanc November 10, 2013 10:47 pm

    They didn’t, did they!

  2. Marc Bourassa November 10, 2013 10:48 pm

    You sound surprised. There’s a reason I take a shower whenever I get off the phone with Comcast..

  3. Jean-Christophe Blanc November 10, 2013 10:54 pm

    While I agree there should be a fair usage policy, caps should not be placed on all of us…
    If you place caps, then net neutrality must be enforced!

  4. Marc Bourassa November 10, 2013 10:58 pm


  5. Marc Bourassa November 10, 2013 11:00 pm

    I suppose I’ll have to speak with Netflix tomorrow. Access via apple TV and my i-device app is compromised. I *am* able to get to it via browser and mirror to my apple TV so it’s not a dead loss but it’s a nuisance and there is a loss of fidelity. Sadly Comcast is my only option or I would have ditched them long ago. They charge WAY too much and they are … well… evil

  6. Jean-Christophe Blanc November 10, 2013 11:02 pm

    I must add there should be white lists, exempting traffic from the caps. If you are reputable site, then you should be exempted.

  7. Marc Bourassa November 10, 2013 11:04 pm

    True, but what is Comcast’s motivation for allowing competing services through unfettered? After bending me over a barrel on my monthly internet charges, it is in their best interest to convince me that the only way to get decent streaming video and VOIP is to get it from them…

  8. Jean-Christophe Blanc November 10, 2013 11:08 pm

    Well, VPN, piping all or part your internet traffic to bridge head somewhere in US or else in world. Already done this. Notice my VoIP have higher results since they can’t prioritize it.

  9. Marc Bourassa November 10, 2013 11:14 pm

    I could probably go down that path, but it just galls me that they cannot be satisfied with already hideously overcharging for what they provide. They need to be dicks about it as well.

  10. Jean-Christophe Blanc November 10, 2013 11:19 pm

    On problem, with VPN thought that you will have to consume more data volume to get better service.
    It also poses a problem for remote employees who rely on it.

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