Issue concerning access to Netflix (and other bothers) resolved

Shortly before I received my notice from Comcast regarding their data capping scheme, I began experiencing intermittent issues accessing Netflix via my Apple TV and my iDevices… I naturally assumed it was Comcast doing something to filter and otherwise mess with a prime competitor to their own web services.

But after digging into it further I found that I could access Netflix just fine from my Mac computer. I could also access HULU from my Apple TV but Netflix was still a bust and so was trying to access anything through the Trailers app.

Resetting the Apple TV via a restart or unplugging it resulted in it taking an incredible amount of time for it to bring up the apps. You basically stare at the default “Computers” and “System” apps and nothing else for … I’m not sure how long – but definitely over a half hour where it should take mere moments for them to populate.

Other pieces of the constellation of symptoms soon started manifesting (or at least being recognized), I was having occasional glitches when using my web browser (Safari mostly these days) where a URL would populate in the address field and the progress bar would advance about a quarter of the way across the  field and pause. Often just clicking on the field and hitting enter would get it to reload properly.

It turns out that there must be something going awry with OpenDNS. I went to my router and removed the OpenDNS IPs and restarted the router and allowed my provider to populate them and *poof* it appears all my symptoms have disappeared.

Of course the proof will be if the issues stay gone as to whether this is a permanent solution or just something that’s masking another issue that I have yet to stumble upon. But I wanted to post this in case there are any other folks with resolution issues who use OpenDNS.

This doesn’t guarantee that Comcast isn’t somehow messing with OpenDNS, but that’s probably a stretch. As much as I distrust Comcast I’m not sure how much benefit they would have in controlling their customer’s DNS resolution capabilities. And I’m still ticked that they are doing the metering thing so … anything is possible.

Posted under Tech Stuff

This post was written by Marc
on November 18, 2013 at 11:55 pm

Netflix and other issues since Comcast decided it needs to cap my data usage

Immediately on the heels of Comcast notifying me that they want to cap my access we began experiencing issues accessing Netflix. We absolutely could not get it to work on Thursday and I couldn’t get it through Apple TV on Friday (although I was able to get it on another i-device and mirror it over to the Apple TV).

All yesterday and today I’ve been having odd issues where websites are delaying in loading or loading part way and then quitting on me. It doesn’t matter which computer is being used.

Comcast has actually been *over* delivering for the past few months with download and upload speeds just slightly greater than promised. I had thought that they had finally figured out how to make their customers happy or at least not feeling ripped off with every interaction.

Now all of a sudden I see that they realized the error of their ways. I suppose they were drifting away from the bottom of the customer service ratings and decided they needed to implement new strategies to get back down there?

Posted under Retail Experiences, Tech Stuff

This post was written by Marc
on November 10, 2013 at 7:22 pm

Looks like Comcast has begun introducing data caps

I just received this email this morning. My plan was formerly unfettered. I note the spin placed on the data cap they are introducing.

I expect that if you choose to use their streaming service you’ll find the cap doesn’t apply to that data?

When I check my current usage, it tells me that “Note:enforcement of the 250GB data consumption threshold is currently suspended”

Which is it? 250 GB or 300GB?

 

Comcast Service Announcement

Important information regarding your XFINITY® service.


Dear XFINITY Internet Customer:

At Comcast, we recognize that our customers use the Internet for different reasons and have unique data needs. Starting December 1, 2013, Comcast will trial a new monthly data plan in this area, which will increase the amount of data included in your XFINITY Internet Service to 300 GB and provide more choice and flexibility.

What this means for You

The vast majority of XFINITY customers use far less than 300 GB of data in a month. Based upon your recent usage history, it appears this new data plan will have no impact upon you, and you won’t need to do anything, or change your Internet usage. If you are not sure about your monthly data usage, please refer to the Track and Manage Your Usage section below.

We want our customers to use the Internet for everything they want and your service will not be limited to 300 GB. While we believe that 300 GB is more than enough to meet the Internet usage needs of most customers, Comcast will automatically add blocks of 50 GB to your account for an additional $10, should you exceed the 300 GB included in your plan in a month.

In order for our customers to get accustomed to this new data plan, we are implementing a three-month courtesy program. That means you will not be billed for the first three times you exceed 300 GB included in the data plan during a 12 month period. Should your usage exceed 300 GB a fourth time during any 12-month period, an additional 50 GB will automatically be allocated to your account and you will be billed $10 for that data and each additional 50 GB of data in excess of 300 GB during that month and any subsequent months your usage exceeds 300 GB.

Please note that this is a consumer trial. Comcast may modify or discontinue this trial at any time. However, we will notify you in advance of any such change.

For more information on all our data usage plans, please visit www.xfinity.com/datausageplan/expansion

Track and Manage Your Usage

Comcast provides you with several tools to easily track and manage your data plan:

 

 

  • Data Usage Calculator – Estimate your data usage with this tool available atwww.xfinity.com/datacalculator. Simply enter information on how often and how much you typically use the Internet, and the calculator will estimate your monthly data usage.

 

 

  • In-Browser Notices and Emails – We will send you a courtesy “in-browser” notice and an email letting you know how much of the data included in your monthly plan you are using.

If you have any additional questions about the new data usage plan, please visitwww.xfinity.com/datausageplan/expansion

Thank you for being an XFINITY Internet Customer.

Sincerely,

Comcast

Posted under Retail Experiences, Tech Stuff

This post was written by Marc
on November 8, 2013 at 8:24 am