How to stop CVS automated prescription calls

** Update December 8, 2018 **

Whelp, finally got fed up with their shenanigans and switched pharmacies. The final straw for me was their terrible app that had so much trouble letting me pick with method I wanted to pay with (hint, it just picks the first one it finds if you have more than one available). Also they kept switching my prescriptions to “autofill” so when I would actually want to refill a prescription it would be ineligible.

To the CVS management who believes that being so aggressive is the key to success. I presume your target demographic is confused elderly baby-boomers. What you are doing is not only annoying but is poor form across the board. Adiós muchachos

** End Update **

** Update March 1, 2014 **

Jeremy (in the comments below) pointed out that the second number is to opt out of that annoying reminder that your prescription is ready. Presumably you already know when it will be available and you just happen to not be able to immediately run out and pick it up. It will keep for a few days…

** End Update **

It’s a minor annoyance but when my phone rings it’s because it’s somebody I want to talk with, or there is a problem at work. I don’t want to be called because I might need a prescription refill or there is one ready and waiting for me.

For some reason there are two numbers you need to call. The first one is absolutely simple:

To opt out of the refill reminder calls dial 1-866-514-4965. It will default to opting the number you called from out but will ask to confirm this and ask for any additional numbers.

Not sure why, but the second one needs for you to speak with a person:

To opt out of the prescription ready reminders dial 1-800-746-7287, you’ll need to yell “more options” into your phone and then yell “Opt out of reminders” to be taken to a person who will remove your number(s) for you.

I suppose it’s a useful reminder for some folks but I prefer to keep track of my own stuff.

 

105 thoughts on “How to stop CVS automated prescription calls”

  1. When you pick up a subscription at CVS and sign the screen, you automatically sign yourself up for reminders. Scroll down the page and you will find the entry. You can ask them to remove it, but they can be very difficult in cooperating with you when you ask them. Needless to say, I switched to a local pharmacy.

  2. Thank you for the numbers. I have one prescription with CVS which I fill every month. They have called me 12 times in the 4 days since I filled it. Ridiculous. Going to switch pharmacies.

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