A couple of days ago I received a package from Knetgolf with a dozen replacement balls. They arrived unannounced (except for the note from UPS regarding the impending shipment). So I had no idea what, if anything Knetgolf was going to do regarding my order. I’m a little surprised they didn’t shoot me a quick email to tell me their intentions but I do give them kudos for making things right.
For myself, I’m fine with plain old white golf balls. Now that I’m a bit older I usually buy my balls new as I do see a difference between those and balls that have been sitting at the bottom of a lake for a month.
Michelle has concerns other than performance in mind for her golf balls and so I was tasked with getting her a some PURPLE golf balls.
I eventually found a place that sold reconditioned purple balls (don’t tell her they’re not new) for a reasonable price from knetgolf.com and ordered two dozen.
The balls were delayed in getting to us by a day, UPS noted that this was because the label was unreadable.
When we received the balls the following day, I could see the issue. The label had been destroyed and the box obviously ripped open and taped shut again.
Inside, one dozen of the balls were fine. The other dozen had their little mesh bag ripped open and was actually missing one of the balls. Of those remaining 5 of them look like they had been dragged across some surface hard enough to scrape the shell down so they are smooth in a patch on one side.
Sending a note to Knetgolf’s order confirmation address with a couple of pictures had them respond by asking me to resend the pictures to their help desk. I never heard back.
About a week later they sent me an automated survey email asking how they did. To this I relayed the same story as above and never heard anything back either.
The value of the balls is not enough for me to get worked up about. But the pretense at customer service with absolutely no follow through was irksome.
So I post this warning. I’m sure the fault for this lies in UPS’ court, but it’s up to the vendor to deal with any issues with their carrier. Of course I won’t be patronizing knetgolf again and, if you are thinking of doing so, you should consider this anecdote with respect to their customer service.
Posted under Retail Experiences
This post was written by Marc
on September 28, 2011 at 7:57 pm