Kudos to Flushmate

About 3 years ago I had all 3 toilets in my house replaced by with new ones powered by Flushmate’s pressure assist systems (the actual toilets are made by Gerber).

A few days ago one of them stopped working so I started pulling it apart to figure out what the problem was. I ended up on Flushmate’s website and found a wealth of information, most useful were a series of videos showing how to test and replace various components of their system. I was originally a little hesitant to go for the new technology since I *knew* that I could always get parts for conventional toilets at my local hardware store but was not sure what would happen should I have issues with these new units.

After watching the videos I could tell right away what was not obvious from reading the install manual, the actuator shaft of the flush cartridge was sheared through, but the break was smooth enough I did not initially recognize that it was not *supposed* to be in two pieces. I called their 1-800 number and, as it was a Saturday, I ended up leaving them a voicemail with the particulars of my situation.

Come Monday morning, Dawn from flushmate called me back and we determined that the flush cartridge was indeed broken and covered under their 10 year warranty. Even though the toilet had not originally be registered with them they honored the warranty and immediately shipped out a replacement cartridge.

Thursday the part arrived by regular mail and half an hour later the toilet was right as rain.

So I wanted to toss up my story of an easy to work with company that honors its stated commitment to its product without a lot of fuss and bother.

And these are still the best toilets we have ever owned. Three years and I’m sure they can flush anything Consumer Reports can throw at them. Exactly what our sewage system needs!

Posted under Opinions, Retail Experiences

This post was written by Marc
on June 18, 2010 at 8:26 am

2,705 views

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