Quicken 2010 Deluxe R7 Warning – Final word from Intuit

After a few exchanges with the Intuit folks (see the comments here) here is what they finally had to say on this matter:

Recently you requested assistance from Quicken Customer Care. Below is a summary of your request and our response. We are committed to resolving this issue to your complete satisfaction.

Thank you for allowing us to be of service to you.

Subject
Need to revert back to R5 from R7 release

Discussion Thread
Response (Shivani)    02/25/2010 01:10 AM
Dear Marc Bourassa,

Thank you for contacting Quicken Customer Care.

I can completely understand your concern.

Marc, I would like to inform that issue will resolve in next few weeks. You can visit the link given below to know more about:

http://quicken.intuit.com/support/articles/using-quicken/income-and-expenses/7733.html

You cannot revert back to R5.

I hope this clarifies.

I had found the link above on my own a couple of days ago and am waiting for them to fix the issue. In the meantime I’m keeping updates turned off and I will be ignoring future update reminders (when this issue has been dealt with) for a week or so to ensure that they don’t cock things up for me again.

Posted under Tech Stuff

This post was written by Marc
on February 25, 2010 at 7:01 am

3,789 views

2 Comments so far

  1. Rene May 10, 2010 8:38 am

    Just checking the web to be sure the R8 update is not going to screw things up with my 2010 QB and found this website. Originally I had installed the R7 & tried to import from Quicken, but the whole thing did not work. Seems like this problem is fixed now. Coincidentally, I also can’t find any records on the intuit site of the R7 problems ever occurring. if you ask me, this is one real ineffective way to generate loyalty and trust with customers.

    That aside, in case the R8 update starts doing things it shouldn’t, I wanted to share a possible way to get the older ‘working’ version back up and continue using QB w/out waiting for the dorks at intuit. This is what I did when customer care at intuit told me there was nothing I could do except wait until they figured out what they did wrong (they should have ran more tests before releasing 2010 version). It worked just fine with no data loss.

    1. Most important is to perform a back up in QB (if you can’t do this, don’t even try to do anything else. Cross your fingers and hope intuit can resolve your problem asap).
    2. Reinstall from original disc.
    3. Do not upgrade when prompted by QB software, or, upgrade to the version you know was at least working enough to get you by (this latter part might depend on whether or not you have a previous upgrade saved on file or can access it through intuit. I chose not to upgrade until the R8 version).

    Just thought I would share how I got around it. I’ve been using the R3 version for 4 months now and although i haven’t began using all the features in QB, its been working fine for my needs.

    I hope this helps.

    Cheers!

  2. Rene May 10, 2010 8:43 am

    @Rene@Rene – I just realized I forgot to mention a step above (bolded out below). Here they are again:

    1. Most important is to perform a back up in QB (if you can’t do this, don’t even try to do anything else. Cross your fingers and hope intuit can resolve your problem asap).

    2. Uninstall QB application from your system.

    3. Reinstall from original disc/file.

    4. Do not upgrade when prompted by QB software, or, upgrade to the version you know was at least working enough to get you by (this latter part might depend on whether or not you have a previous upgrade saved on file or can access it through intuit. I chose not to upgrade until the R8 version).

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