I was in a Subway restaurant a few weeks ago (July 20), the one in Alpharetta at 131 South Main Street, and decided to split a sub with my wife. We ordered their foot-long Chicken and Bacon Ranch sub, toasted. This is a premium sub that goes for $7 according to their menu. We “make it a meal” for an additional $2 and get a medium drink and potato chips too.
Somehow, when this is rung up it costs $10.70. So I point this out to the manager and she checks the menu and sees that this is obviously not right, apologizes and refunds me the difference. She also says something about how she’s not sure why the computer is doing this but she’ll get it taken care of.
Yesterday, we went back to Subway and ordered the same meal again (I am really a sucker for that sub) and, lo and behold, the same situation. Again I pointed it out and this time there was no question just a “Gee, you’re right, it’s still wrong.”. The manager remembered me from last time and told me they had no control over the pricing in the computer but that she’ll notify “head office” again.
Am I being cynical here in believing that Subway is overcharging on a premium item because they know that they *can*? How carefully do you check your change or the price when you are at a fast food restaurant?
Don’t get me wrong, the employees were very polite and there was never any question about what I should be paying for the sub. But it seems to me that such a glaring error is something that would be addressed quickly.
Does anybody know of any other Subway overcharging? Is this an isolated thing at an isolated store or is this something a bit more widespread. Given that they claim that pricing is set centrally I should think that all the Subway restaurants in a certain area (presumably throughout Alpharetta at least) would share the same pricing tables and, hence, will all be charging the wrong price.
Let me know…
This post was written by Marc
on August 7, 2009 at 6:18 pm