One Care Live not updating AV and Spyware Defs

*Update 5/30/2007* Got home this evening and all appears to be well again…

I keep all of my systems up to date. This morning I noticed my One Care Live icon (in the system tray) was red and, on clicking it, I saw that I have an “urgent” warning that my virus and spyware definition files are out-of-date.

Clicking the “Update Now” button did nothing, nor did clicking the “Check for updates” hotlink to the right of the “Protection Plus” section.

Checking Microsoft’s web site (oncare.live.com) I see they have a community section where folks are discussing this issue . The last entry at the moment is the stalwart soul who has been on hold for over 104 minutes with MS’ tech support.

Interestingly, the laptop what was in standby overnight *seems* OK. I just brought it out of standby and explicitly checked for updates and it’s claiming that all is well. Maybe the issue is to do with the automated update (bad def file??)

I expect it’s a Microsoft glitch but I’ll be a little happier once the issue has been resolved…

Posted under Tech Stuff

This post was written by Marc
on May 30, 2007 at 9:32 am

1,677 views

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